Subscribe Customer Manager, Vestas NEU AB
Vestas Northern Europe AB / Sales Jobs / Malmö
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Vestas Northern Europe is a sales business unit covering the Nordic countries, UK, Ireland, Poland and the Baltics. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern Europe the best place to work.

The Service department is responsible for service and maintenance of the wind turbines within the Nordic countries. The department has an open and informal culture, where team work and good communication is the key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

Responsibilities and tasks
Our new Customer Manager will be part of an expanding customer care team, and will primarily be handling the larger customers as well as establishing and further grow our after sales selling activities. You will be working as part of a regional support team to provide a single point contact with the customer, ensuring effective communication internally and externally with the customer and other relevant third parties.

Your main responsibilities and tasks will be:
* To build and maintain relationships with primarily larger customers through telephone contact and personal meetings to ensure that they are completely satisfied with service delivery
* Establish and expand our selling of spare parts activities
* Be responsible for the re-negotiation of service agreements and ensure profitability as well as long lasting relationships with our customers
* Receive incoming calls, take customer requests and ensure effective communication with our planning team. Forward all other requests to the relevant department and follow up on the progress.
* Keep customers informed on the progress of planned and unplanned service and notify them of any possible delays. Maintain personal records of all contact with each customer and check contract coverage of incoming work requests.
* Pro-actively seek opportunities to sell and/or upgrade contracts with existing customers

Qualifications and work experience
On a professional level you are/have:
* Either minimum two years? experience from key account management or a fresh university degree in business / engineering
* A strong technical understanding and interest
* Excellent verbal and written communication skills in Swedish and English
* Professional experience in negotiating and handling business contracts is a plus
* Experience from working in a business system, e.g. SAP, is a plus

On a personal level you are/have:
* Service minded with a strong business drive
* A positive, can-do mindset
* Empathic and a good listener
* Great attention to detail
* Ability to cope with stress and an ever changing environment

What we offer
We are a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department and everyone is always prepared to help out when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional information
You will be working in our Malmö office. Please expect some travelling activities.

For additional information about the position please contact Manager Jan Spjuth, + 46 7062 22 764 or Recruiter Specialist Susanne Heckmann, +45 6093 2290.

Keywords
Service, Malmö, Personal, English, Management, Information, Business, Support, Sap, Manager

Publication date
2012-01-11

Working hours
Tillsvidare
Heltid

Compensation
Fast lön

How to apply
Sista ansökningsdag: 2012-01-31
Ansök på www.vestas.com/jobs
Ange referens: 00009334
Vi tar inte emot ansökan via e-post.

Company
VESTAS NORTHERN EUROPE AB

Address
VESTAS NORTHERN EUROPE AB
BOX 310 38
20049 MALMÖ

Office address
GROPHUSGATAN 5
MALMÖ

Contact information
Tel: 040-376700

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