Subscribe Customer Service Representative
Biotage Sweden AB / Purchasing Jobs / Uppsala
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Biotage is a leading global supplier of instruments and consumables for medicinal chemist whilst being a well established supplier of products in analytical chemistry.
Biotage has a workforce of approximately 245 employees worldwide and made a net result of 394,1 MSEK 2009. Biotage´s shares are listed on the Nasdaq OMX Stockholm small Cap list.
To our head office in Uppsala we are looking for a
Customer Service Representative
Key responsibilities are to:
* Provide the highest level of customer service, internal supportand customer management, optimising sales opportunities andefficiencies
* Manage and take responsibility for administration and support for allocated customers to provide a comprehensive and professional support
* Process all orders on the day of receipt in a timely and efficient manner
* Process customer enquiries/complaints promptly, responding within 24 hours, resolving as soon as is practicable
* Secure future business by prompt preparation and issue of quality quotations in compliance with customer specifications, company guidelines and standards
* Liaise with appropriate Sales Managers/Product Managers to ensure customer requirements are met, subject to current systems, resources and processes available
* Keep customers informed at all times regarding order status
* Answer the telephone professionally and promptly
* Maintain and constantly improve our quality of service to the customer
* Build and maintain a positive business relationship with specific Key Accounts and monitor their sales
* Deputise for any Customer Services team member during absences to ensure the highest level of service is maintained
The job requires
* Fluent in Swedish, oral and writing.
* Fluent in English, oral and writing.
* Fluent in German, oral and writing.
* Working with order, sales and/or telesales for minimum 3 years
* Experience with business systems and/or sales systems
* Good communication skills (In written and verbal)
* Customer Services experience
* Well organized
* High degree of customer focus
* Sense of urgency
This is a permanent position for one year.
For more information please contact Mari Wahlberg, Customer Service Manager +46 (0)18 565900 mari.wahlberg@biotage.com
Please submit a word file with your application and CV to job@eu.biotage.com no later than December 31st 2010.

Keywords
Service, Uppsala, Stockholm, Telesales, English, German, Management, Information, Business, Support

Publication date
2010-12-01

Working hours
Visstidsanställning 6 månader eller längre
Heltid

Compensation
Fast lön

How to apply
Sista ansökningsdag: 2010-12-31
Vi tar emot ansökan via e-post: jobbet@biotage.com

Contact
Mari Wahlberg, 018565900 (Kontoret), mari.wahlberg@biotage.com

Company
Biotage Sweden AB

Address
Biotage Sweden AB
KUNGSGATAN 76
75318 UPPSALA

Office address
KUNGSGATAN 76
UPPSALA

Contact information
Tel: 018-565900
Fax: 018-591922
E-post: jobbet@biotage.com

Observera att sista ansökningsdag har passerat.