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Cardif Nordic AB / Support Technician Jobs / Göteborg
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Cardif is seeking an IT Technician to provide Support to all our employees and maintain our technical environment.

Cardif is using an office automation standard based on ALTIRIS for stations (XP, Office, Notes) and Servers (Active Directory, Notes, Altiris, Trend-Micro, File/Print, DHCP). Thought most of the infrastructure is locally administered, some infrastructure (SMTP-Relay, Proxy, remote access, Blackberry) is administered centrally (in France).

Your main responsibilities are:
* Provide support to users for technical purpose
* Provide the procedures and documentation necessary to a good running of the infrastructure
* Assist users by developing their expertise in using the tools by training, raising awareness and documentation (technical support, Implement technical support and define intervention procedures according to the severity of the incident
* Intervene as quickly as possible to restore the service by diagnosing, preventing and repairing faults or malfunctions detected
* Depending on the severity or complexity of the incident, evaluate the need to bring a technician on-site to restore the service.
* Install IT equipment and ensure it is working properly: connections, peripherals, software installed
* Provide on-site support and technical assistance, diagnosing preventing and repairing faults or malfunctions detected on equipment

Administrate the network components:
* Install and monitor the network equipments
* Insure the performance of data transfer
* Be able to troubleshoot a LAN problem
* Insure the confidentiality of data flow when needed
* Respect Head Office guidelines and norms and standards

Administrate the Systems of the Information System:
* Create and manage the users account and profiles
* Install, administrate and monitor the servers (Production, office, mail, web sites servers)
* Create and manage the printers and the printers queue
* Deploy the security patch and new version of software
* Insure the security of the data (backup/restore, rights management)
* Be responsible for the backup of data
* Be responsible of the Antivirus policy and administrate the Antivirus server
* Monitor the performance and the capacity of the IS components
* Keep-up-to date the documentation of the services provided by the systems
* Validation and installation of new software
* Validation and deployment of new applicative services
* Respect Head Office guidelines and norms and standards
* Validate and Deploy software on the workstations (security patch, new version, new software)
* Keep-up-to date the application library of the company
* Administrate the software licenses

Your technical background:
* Systems: Active Directory, W2K, W2K3, WXP
* Network: CISCO switches and routers
* Software: Microsoft tools, Lotus Notes (users administration mandatory), Back up tools, Antivirus tools, Altiris deployment tool (not mandatory)
* Hardware: HP servers, HP and IBM workstations, Enterasys, Cisco, Nokia Firewall (not mandatory)
* Others: TCP/IP protocol, Call Center

Your essential qualifications:
* 5 years experience in an IT support role
* 3 years experience in an Network and system administration role
* Customer service skills are an absolute must.
* Strong troubleshooting and team work skills essential, as well as work experience with remote team members.
* Experience in Lotus Notes
* Fluency in English written and verbal communication

Keywords
Service, Göteborg, English, Microsoft, Management, Jobb, Information, Data, Support, Web

Publication date
2012-02-01

Working hours
Tillsvidare
Heltid

Compensation
Fast lön

How to apply
Sista ansökningsdag: 2012-02-15
Vi tar emot ansökan via e-post: jobb@cardif.com

Company
CARDIF NORDIC AB

Address
CARDIF NORDIC AB
BOX 24110
40022 GÖTEBORG

Office address
MÖLNDALSVÄGEN 91
GÖTEBORG

Contact information
Tel: 031-707 98 70

Observera att sista ansökningsdag har passerat.